Refund policy

Last updated: June 2026. Everything we sell is a physical product shipped to your address. Please read this before you buy.

Damaged, faulty, or incorrect items

If an item arrives damaged, faulty, or not as described, contact us within 14 daysof delivery and we'll arrange a replacement or refund for that item.

Duplicate or accidental purchases

If you were charged twice for the same item, or bought something by mistake and it has not yet been dispatched, get in touch and we will sort it out.

Crypto payments

Crypto payments are confirmed on the blockchain and are irreversible. An underpayment, an overpayment, or a transfer sent on the wrong network may not confirm automatically — always follow the exact amount and network shown on the hosted checkout. If a crypto payment gets stuck or you overpaid, contact us with your order and transaction details and we will help resolve it. Approved crypto refunds are returned to the wallet address you send from, less any network fees.

How to request a refund

Reach us from the Contact link in the footer with your account email and order number, and a short note on what went wrong. We aim to respond within one to two business days. Crypto refunds are returned via NOWPayments to the wallet address you sent from, less any network fees. Cash on delivery refunds are arranged directly with you.