Frequently asked questions

How can I pay?

By cash on delivery or in crypto. Cash on delivery means you pay the courier when your order arrives — no payment details needed upfront. Crypto payments run through NOWPayments and support major coins including Bitcoin, Solana, Polkadot, and USDT. You choose your method at checkout, and we never see or store your wallet keys.

How quickly is my order delivered?

Once payment is confirmed (or for cash on delivery, once the order is placed), we dispatch your order. Delivery time depends on your country — estimates are shown at checkout.

How do I track my order?

Open your orders in your account to see each order's current status.

Do I need an account?

Yes. You can add items to your cart as a guest, but you sign in (or create an account) before paying so your purchases have a permanent home. Your cart carries over once you sign in.

Can I get a refund?

If an item arrives damaged, faulty, or incorrect, contact us within 14 days for a replacement or refund — see the refund policy for details and how to reach us.

What if I send the wrong crypto amount or use the wrong network?

Crypto payments are confirmed by the blockchain, so an underpayment or a transfer on the wrong network may not confirm automatically. Follow the amount and network shown on the hosted checkout exactly. If a payment gets stuck, contact us from the footer with your order details and we will help.

Can I reset my password?

Self-service password reset is not available yet, so we recommend storing your password in a password manager. If you are locked out, reach us from the Contact link in the footer. You can change your password any time while signed in from account security.

How do I get in touch?

Use the Contact link in the footer. We read every message and aim to reply within one to two business days.